Salesforce Certified Slack Administrator Practice Exam

A company is moving from a single Slack workspace to Enterprise Grid to support multiple business units with centralized administration. What key architectural change should the admin understand?

1. Enterprise Grid simply adds more users to the same single workspace
2. Enterprise Grid creates an organization above multiple interconnected workspaces — each unit can have its own workspace, with centralized org-level administration of security, compliance, and provisioning, while some policies can still be customized per workspace
3. Enterprise Grid removes all per-workspace customization
4. Enterprise Grid requires fully separate billing for each workspace

An admin needs to configure SSO for an Enterprise Grid org so employees authenticate through the corporate identity provider using SAML. What is the correct approach?

1. Configure SAML 2.0 SSO at the org level so it applies across all workspaces, with the corporate IdP, allowing workspace-level exceptions where appropriate
2. Configure separate SSO settings on each workspace individually
3. Share OAuth app tokens between the IdP and Slack for user login
4. Create local accounts with manual passwords in each workspace

An organization needs to delete messages older than 90 days for compliance, except in specific channels under legal hold. How should the admin configure this?

1. Ask users to delete their own old messages periodically
2. Manually delete old messages from each channel on a schedule
3. Set an org- or workspace-level message retention policy of 90 days, and apply legal-hold or per-channel retention exceptions to preserve messages in the designated channels
4. Use a third-party tool to export and delete messages

A company wants only approved third-party apps available in Slack, with new app requests routed through an approval workflow. What should the admin configure?

1. Disable all third-party app integrations entirely
2. Allow anyone to install any app without restriction
3. Let the security team review apps only after they are already installed
4. Turn on app approval so installation is restricted to admin-approved apps, and enable the app-request workflow so users can request apps that admins review, approve, or deny

An admin wants sales teams to receive Slack notifications about key Salesforce Opportunity changes and to view Salesforce records directly in Slack. What should the admin configure?

1. A bot that manually copies Salesforce data into Slack messages
2. Custom webhook integrations built from scratch
3. Install and configure the official Salesforce integration for Slack, set channel-based notifications for record changes, and enable record previews that unfurl when Salesforce links are shared
4. Email forwarding from Salesforce to a channel email address

Users in a large workspace report channel sprawl — roughly 2,000 channels, many inactive or duplicative. What governance approach should the admin implement?

1. Delete all channels and start fresh
2. Establish naming conventions, archive inactive channels based on usage, provide a searchable channel directory, and set channel-creation guidelines/approval to curb proliferation
3. Restrict channel creation to administrators only
4. Leave channel management entirely to users with no governance

A compliance team needs to prevent sensitive data (for example, credit card numbers) from being shared in Slack messages and files. What should the admin configure?

1. Ask a compliance team to read all messages manually
2. Trust users not to share sensitive information
3. Disable file sharing in every channel
4. Configure data loss prevention (native DLP on eligible plans, or an integrated DLP solution) that scans messages and files for sensitive patterns and flags, redacts, or blocks them and alerts the compliance team

A department of 200 employees is being onboarded to Slack. The admin needs accounts created, users added to the right channels, and appropriate training. What onboarding approach is best?

1. Provision accounts automatically from the HR/identity system via SCIM, set default channels for the department, provide an onboarding channel or welcome bot with guides, and schedule a training session
2. Send a welcome email with a link and let users figure it out
3. Require all 200 users to open an IT ticket to request access
4. Manually create each account and add users to channels one by one

An admin wants to track engagement — active users, messages sent, channels active, and app usage — to demonstrate ROI to leadership. Where should the admin find this?

1. The billing page, for license utilization only
2. By manually counting active users in the member list
3. By surveying department managers about usage
4. The built-in Slack analytics dashboard for workspace/org metrics (active members, messages, channel activity, top apps), supplemented by API data for custom analysis

An admin discovers a former employee’s account is still active two weeks after departure, risking exposure of channel content. What process should the admin implement to prevent this?

1. Delete the entire workspace and recreate it without the former employee
2. Rely on managers to notify IT whenever an employee leaves
3. Integrate deprovisioning with the HR/identity system via SCIM so accounts are deactivated automatically on termination, and run regular access reviews to catch exceptions
4. Change a shared company-wide Slack password each month