Salesforce Certified Experience Cloud Consultant Practice Exam
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Official Name: Salesforce Certified Experience Cloud Consultant
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Start NowAbout the Salesforce Certified Experience Cloud Consultant Certification
The Salesforce Certified Experience Cloud Consultant certification is designed for professionals who design and implement Experience Cloud sites, enable digital engagement, and customize community experiences. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Salesforce tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Salesforce Certified Experience Cloud Consultant
Question #1
The company wants to launch a customer portal for self-service support.
What’s the best solution approach?
A) Use Experience Cloud to create a branded self-service portal with knowledge articles and case management.
B) Only provide support by phone.
C) Use email for all support requests.
D) Ignore self-service options.
Solution
Correct answers: A – Explanation:
Experience Cloud enables scalable, branded self-service. Phone or email-only support is less efficient.
Question #2
Partners need access to sales and marketing materials online.
What’s the recommended practice?
A) Set up a Partner Community with tailored access and sharing rules.
B) Email materials to each partner.
C) Allow partners to share internal credentials.
D) Only provide printed materials.
Solution
Correct answers: A – Explanation:
Partner Communities offer secure, controlled access. Email or print is inefficient or insecure.
Question #3
The business wants to enable customer collaboration and peer support.
What’s the best solution?
A) Enable Chatter and discussion forums in Experience Cloud.
B) Only allow direct staff-customer contact.
C) Ignore collaboration features.
D) Use third-party forums outside Salesforce.
Solution
Correct answers: A – Explanation:
Chatter and forums enable scalable peer support. Ignoring or external forums reduce engagement and control.
Question #4
The marketing team wants to personalize the portal experience for different customer segments.
What’s the recommended method?
A) Use Audience targeting and Dynamic Pages in Experience Cloud.
B) Show the same page to all users.
C) Only personalize via email campaigns.
D) Ignore segmentation.
Solution
Correct answers: A – Explanation:
Audience targeting and Dynamic Pages provide tailored experiences. Other methods lack in-portal personalization.
Question #5
The business wants to collect feedback from portal users.
What’s the best practice?
A) Embed feedback forms or surveys directly in the portal.
B) Only collect feedback by phone.
C) Ignore user feedback.
D) Use email surveys only.
Solution
Correct answers: A – Explanation:
In-portal surveys capture timely feedback. Phone or email-only methods are less immediate.
Question #6
The company wants to integrate third-party apps into the portal.
What’s the recommended approach?
A) Use Lightning Web Components and APIs for seamless integration.
B) Only link to third-party sites.
C) Ignore integration requests.
D) Require users to log into each app separately.
Solution
Correct answers: A – Explanation:
Lightning Web Components and APIs provide seamless, secure integration. Linking or requiring separate logins is less user-friendly.
Question #7
The business wants to automate onboarding for new portal users.
What’s the best solution?
A) Create onboarding Flows and guided tours in Experience Cloud.
B) Email onboarding instructions.
C) Rely on users to figure it out.
D) Ignore self-service options.
Solution
Correct answers: A – Explanation:
Onboarding Flows and guides ensure a positive, consistent experience. Email or docs alone are less effective.
Question #8
The company needs to secure sensitive data in the portal.
What’s the recommended practice?
A) Use role-based access, field-level security, and encrypted data sharing.
B) Make all data public.
C) Only use password protection.
D) Ignore security for external users.
Solution
Correct answers: A – Explanation:
Experience Cloud enables scalable, branded self-service. Phone or email-only support is less efficient.
Question #9
Partners want to track deal progress and submit updates.
What’s the solution?
A) Enable deal registration and collaboration features in Partner Community.
B) Only accept updates by email.
C) Ignore partner feedback.
D) Use spreadsheets for tracking.
Solution
Correct answers: A – Explanation:
Partner Community features streamline collaboration and tracking. Email or spreadsheets are less efficient.
Question #10
The business needs to monitor portal usage and engagement.
What’s the best approach?
A) Use Experience Cloud analytics and dashboards to track user activity.
B) Only check usage once a year.
C) Ignore analytics.
D) Rely on anecdotal feedback.
Solution
Correct answers: A – Explanation:
Analytics and dashboards provide real-time insights. Infrequent or anecdotal tracking is less actionable.
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