Salesforce Certified Nonprofit Pack Consultant Practice Exam
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Official Name: Salesforce Certified Nonprofit Success Pack Consultant
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Start NowAbout the Salesforce Certified Nonprofit Pack Consultant Certification
The Salesforce Certified Nonprofit Pack Consultant certification is designed for professionals who implement and configure Nonprofit Success Pack, enhance engagement, and streamline nonprofit operations. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Salesforce tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Salesforce Certified Nonprofit Pack Consultant
Question #1
A nonprofit wants to track households, organizations, and relationships in their CRM.
Which NPSP feature supports this?
A) Household Accounts and Affiliations
B) Case Management
C) Opportunity Splits
D) Lead Scoring
Solution
Correct answers: A – Explanation:
Household Accounts and Affiliations allow tracking of individual, household, and organizational relationships; Case Management and Opportunity Splits are not designed for this.
Question #2
The organization needs to record both one-time and recurring donations.
Which object should be used in NPSP?
A) Opportunities and Recurring Donations
B) Service Requests
C) Product Catalog
D) Cases
Solution
Correct answers: A – Explanation:
Opportunities track all donations, and Recurring Donations manage repeating gifts; Service Requests, Product Catalog, and Cases are unrelated.
Question #3
They want to automatically allocate donations to specific programs or funds.
Which feature enables this?
A) General Accounting Units (GAUs) and Allocations
B) Opportunity Splits
C) Inventory Management
D) Service Contracts
Solution
Correct answers: A – Explanation:
GAUs and Allocations let nonprofits track restricted funds use; others do not serve this purpose.
Question #4
The client needs to manage matching gifts from employers.
Which NPSP functionality helps?
A) Matching Gifts Management
B) Field Service Scheduling
C) Manual Entry Only
D) Commerce Cloud
Solution
Correct answers: A – Explanation:
Matching Gifts Management tracks and automates employer matches; other options are not relevant.
Question #5
The nonprofit must record volunteer hours alongside donor data.
What should be enabled?
A) Volunteers for Salesforce (V4S)
B) Marketing Cloud
C) Manual Spreadsheets
D) Health Cloud
Solution
Correct answers: A – Explanation:
V4S integrates volunteer tracking into NPSP; Marketing/Health Cloud and spreadsheets are not ideal.
Question #6
They need to automate thank-you letters after each donation.
Which tool should be used?
A) NPSP Acknowledgments or Salesforce Flow
B) Manual Mailing
C) Commerce Cloud
D) Field Service
Solution
Correct answers: A – Explanation:
NPSP Acknowledgments or Flow automates thank-yous; manual mailing is inefficient, others are unrelated.
Question #7
The organization wants to track soft credits (e.g., for board members who influence gifts).
Which feature helps?
A) Soft Credits in NPSP
B) Product Inventory
C) Entitlements
D) Lead Scoring
Solution
Correct answers: A – Explanation:
Soft Credits record non-monetary credit for donations; the others are not used for this.
Question #8
The team needs to report on fundraising performance by campaign and fiscal year.
Which tools support this?
A) NPSP Reports and Dashboards
B) Community Cloud
C) Manual Calculations
D) Health Cloud Dashboards
Solution
Correct answers: A – Explanation:
Household Accounts and Affiliations allow tracking of individual, household, and organizational relationships; Case Management and Opportunity Splits are not designed for this.
Question #9
They want to manage grant application processes in Salesforce.
What should be implemented?
A) Grants Management for Nonprofits
B) Commerce Cloud
C) Service Cloud
D) Opportunity Splits
Solution
Correct answers: A – Explanation:
Grants Management offers specialized tools for tracking grants; others are not for this use case.
Question #10
The nonprofit must ensure donor data is only visible to certain staff.
Which feature supports this?
A) Role Hierarchies and Sharing Rules
B) Public Read/Write Access
C) No Security Controls
D) Campaign Influence
Solution
Correct answers: A – Explanation:
Role Hierarchies and Sharing Rules restrict access; public access and no security are not appropriate, Campaign Influence is for tracking influence on gifts.
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