Salesforce Certified B2c Solution Architect Practice Exam
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Start NowAbout the Salesforce Certified B2c Solution Architect Certification
The Salesforce Certified B2c Solution Architect certification is designed for professionals who design end-to-end B2C solutions, integrate multiple systems, and address scalability, security, and user experience requirements. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Salesforce tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Salesforce Certified B2c Solution Architect
Question #1
The company wants to unify customer profiles across multiple brands and channels.
What’s the best solution approach?
A) Implement a customer data platform and use integration patterns to consolidate profiles.
B) Use separate databases for each brand.
C) Only rely on manual data entry.
D) Ignore integration across channels.
Solution
Correct answers: A – Explanation:
A customer data platform and integration consolidate profiles. Other options fragment data or require excessive manual work.
Question #2
The marketing team needs to personalize offers based on customer behavior.
What should you recommend?
A) Use Marketing Cloud with Audience Segmentation and Automation.
B) Email all customers the same offer.
C) Send promotions manually.
D) Ignore customer behavior data.
Solution
Correct answers: A – Explanation:
Segmentation and automation drive relevance. Manual or generic approaches miss opportunities.
Question #3
The business wants to support seamless customer journeys from web to call center.
Which architecture supports this?
A) Use Salesforce Service Cloud and Omni-Channel with unified case management.
B) Use separate systems for each channel.
C) Only support web interactions.
D) Ignore call center integration.
Solution
Correct answers: A – Explanation:
Service Cloud and Omni-Channel provide seamless handoffs. Siloed systems lose context.
Question #4
The company is expanding globally and needs to comply with data privacy laws.
What’s the architect’s role?
A) Design for data residency, consent management, and compliance.
B) Ignore regulations.
C) Store all data in one country.
D) Only use standard profiles.
Solution
Correct answers: A – Explanation:
Compliance and residency are crucial for global expansion. Ignoring laws is risky.
Question #5
The business needs real-time analytics on customer engagement.
What’s the recommended solution?
A) Integrate CRM data with real-time analytics tools (e.g., Tableau, Customer 360 Audiences).
B) Run reports monthly.
C) Export data to spreadsheets.
D) Rely on anecdotal feedback.
Solution
Correct answers: A – Explanation:
Real-time analytics tools deliver timely insights. Manual or delayed reporting is less actionable.
Question #6
Marketing wants to orchestrate campaigns across email, SMS, and social channels.
What architecture supports this?
A) Use Marketing Cloud Journey Builder for multi-channel orchestration.
B) Send messages separately from each channel.
C) Only use email campaigns.
D) Ignore SMS and social.
Solution
Correct answers: A – Explanation:
Journey Builder streamlines multi-channel engagement. Siloed efforts limit impact.
Question #7
The company needs a single login experience for all customer-facing apps.
What’s the recommended approach?
A) Implement Salesforce Customer Identity for unified authentication.
B) Require separate logins for each app.
C) Share passwords with customers.
D) Ignore integration across channels.
Solution
Correct answers: A – Explanation:
Customer Identity provides a seamless, secure experience. Other options frustrate users or increase risk.
Question #8
The business plans to launch a new loyalty program integrated with e-commerce.
What’s the best architecture practice?
A) Integrate Loyalty Management with Commerce Cloud and CRM.
B) Manage loyalty manually.
C) Use spreadsheets to track points.
D) Ignore CRM integration.
Solution
Correct answers: A – Explanation:
A customer data platform and integration consolidate profiles. Other options fragment data or require excessive manual work.
Question #9
A new mobile app must deliver personalized content to users.
What’s the recommended approach?
A) Leverage Salesforce APIs and Mobile SDK for dynamic, personalized experiences.
B) Use static content for all users.
C) Ignore mobile personalization.
D) Provide only desktop access.
Solution
Correct answers: A – Explanation:
APIs and SDKs enable dynamic content. Static or desktop-only options fall short.
Question #10
The business wants to ensure scalability as customer numbers grow.
What’s the architect’s responsibility?
A) Design for scalability using cloud-native services, load balancing, and modular architecture.
B) Ignore scalability until issues arise.
C) Use only on-premise servers.
D) Limit user signups.
Solution
Correct answers: A – Explanation:
Cloud-native, modular design ensures growth. Delaying or limiting scale is short-sighted.
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