Salesforce Accredited Public Sector Practice Exam
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Official Name: Salesforce Public Sector Solutions Accredited Professional
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Start NowAbout the Salesforce Accredited Public Sector Certification
The Salesforce Accredited Public Sector certification is designed for professionals who tailor Public Sector Solutions for government needs, optimize services, and support citizen engagement. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Salesforce tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Salesforce Accredited Public Sector
Question #1
A government agency needs to automate citizen case intake and assignment.
Which feature should be used?
A) Case Management Automation
B) Manual Intake Forms
C) Email Assignments
D) Paper-Based Requests
Solution
Correct answers: A – Explanation:
Case Management Automation streamlines intake and routing; manual or paper-based methods are slow and prone to error.
Question #2
The department must comply with strict data privacy regulations for all records.
How can this be ensured?
A) Compliance Settings and Field-Level Security
B) Manual Oversight
C) Public Access
D) Verbal Agreements
Solution
Correct answers: A – Explanation:
Compliance settings with field-level security enforce privacy; manual or public access is insufficient.
Question #3
Citizens want to track the status of their requests online.
Which tool provides this?
A) Self-Service Portals
B) Manual Status Emails
C) Phone Call Updates
D) Static Notices
Solution
Correct answers: A – Explanation:
Self-service portals offer real-time status updates; manual or static methods are not user-friendly.
Question #4
The agency needs to generate reports on service delivery times for different case types.
What should be used?
A) Performance Reporting Tools
B) Manual Calculations
C) Quarterly Emails
D) Static Charts
Solution
Correct answers: A – Explanation:
Performance reporting tools deliver accurate, timely analytics; manual or static charts are less efficient.
Question #5
Managers want to ensure only authorized users access sensitive government data.
Which feature supports this?
A) Role-Based Access Controls
B) Shared Credentials
C) Public Dashboards
D) Email Distribution
Solution
Correct answers: A – Explanation:
Role-based access ensures security; shared or public access risks data breaches.
Question #6
The team must automate reminder notifications for license renewals.
How is this accomplished?
A) Automated Notifications and Scheduling
B) Manual Calls
C) Static Reminders
D) In-Person Visits
Solution
Correct answers: A – Explanation:
Automated notifications ensure timely reminders; manual or static reminders are inefficient.
Question #7
The agency wants to analyze trends in public service requests over time.
What tool enables this?
A) Trend Analytics and Dashboards
B) Manual Summaries
C) Annual Reports Only
D) Paper-Based Requests
Solution
Correct answers: A – Explanation:
Trend analytics offer real-time insights; manual or annual reports are delayed and less actionable.
Question #8
The team needs to route urgent requests to specialized staff immediately.
Which feature should be configured?
A) Escalation Rules
B) Manual Review
C) Weekly Assignment
D) Public Notice
Solution
Correct answers: A – Explanation:
Case Management Automation streamlines intake and routing; manual or paper-based methods are slow and prone to error.
Question #9
The organization must track all changes made to case records for audit purposes.
What should be enabled?
A) Audit Trail Feature
B) Manual Logs
C) Static Files
D) No Tracking
Solution
Correct answers: A – Explanation:
Audit trail provides comprehensive, automated history; manual or static logs are incomplete.
Question #10
The agency seeks to integrate its case management system with other government platforms.
Which approach is recommended?
A) API and Integration Tools
B) Manual Data Entry
C) Email Data Sharing
D) File Transfers Only
Solution
Correct answers: A – Explanation:
API and integration tools enable seamless, secure data exchange; manual or file-based transfers are slow and error-prone.
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