Salesforce Accredited Order Admin Practice Exam
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Official Name: Salesforce Order Management Administrator Accredited Professional
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Start NowAbout the Salesforce Accredited Order Admin Certification
The Salesforce Accredited Order Admin certification is designed for professionals who configure and manage order management systems, optimize fulfillment, and ensure order accuracy. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Salesforce tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Salesforce Accredited Order Admin
Question #1
An e-commerce company wants to automate order processing from placement to fulfillment.
Which Order Management feature should the administrator configure?
A) Order Processing Flows
B) Manual Order Updates
C) Email Confirmations Only
D) Phone-Based Fulfillment
Solution
Correct answers: A – Explanation:
Order Processing Flows automate the entire order lifecycle; manual or email-only processes are slow and error-prone.
Question #2
The business needs to track inventory levels in real time to prevent overselling.
Which feature supports this?
A) Real-Time Inventory Management
B) Manual Stock Counts
C) Static Inventory Sheets
D) Customer Service Notes
Solution
Correct answers: A – Explanation:
Real-Time Inventory Management keeps data up to date; manual or static counts can lead to errors.
Question #3
Customer service reps must manage returns and refunds efficiently.
What tool enables this?
A) Returns Management Module
B) Manual Paperwork
C) Email Requests Only
D) Verbal Approval
Solution
Correct answers: A – Explanation:
Returns Management streamlines the process; manual or email-only methods may cause delays.
Question #4
The administrator must restrict access to sensitive order data.
Which feature should be configured?
A) Role-Based Access Controls
B) Public Sharing
C) Email Distribution
D) Open Access
Solution
Correct answers: A – Explanation:
Role-Based Access Controls protect sensitive data; public or email sharing risks data leaks.
Question #5
The company wants to provide customers with self-service order tracking.
What enables this?
A) Customer Order Portals
B) Manual Email Updates
C) Phone Support Only
D) Static Tracking Pages
Solution
Correct answers: A – Explanation:
Customer Order Portals allow real-time updates; manual or static tracking is outdated.
Question #6
The team needs automated alerts for order exceptions, like payment failures.
Which feature delivers this?
A) Exception Handling and Notifications
B) Manual Monitoring
C) Weekly Reports
D) Verbal Updates
Solution
Correct answers: A – Explanation:
Exception Handling automates alerts; manual or delayed reporting is inadequate.
Question #7
They want to integrate the order management system with shipping providers.
What should the administrator do?
A) Configure Shipping Integrations
B) Manual Export/Import
C) Email Shipping Requests
D) Phone-Based Fulfillment
Solution
Correct answers: A – Explanation:
Shipping Integrations automate logistics; manual or email methods are inefficient.
Question #8
The business needs to generate comprehensive sales and order reports.
Which tool meets this need?
A) Order Analytics and Reporting
B) Manual Spreadsheet Compilation
C) Static PDFs
D) Email Summaries
Solution
Correct answers: A – Explanation:
Order Processing Flows automate the entire order lifecycle; manual or email-only processes are slow and error-prone.
Question #9
The system must support split shipments for multi-item orders.
How can this be achieved?
A) Enable Split Shipment Functionality
B) Manual Processing
C) Single-Item Shipping Only
D) Email Coordination
Solution
Correct answers: A – Explanation:
Split Shipment Functionality allows efficient fulfillment; manual or single-item methods are inflexible.
Question #10
The admin needs to ensure compliance with data retention policies for order records.
Which feature supports this?
A) Automated Data Retention Management
B) Manual Archiving
C) No Retention Policy
D) Email Reminders
Solution
Correct answers: A – Explanation:
Automated Data Retention ensures compliance; manual or absent policies risk non-compliance.
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