Salesforce Accredited Field Service Practice Exam
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Official Name: Salesforce Advanced Field Service Accredited Professional
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Start NowAbout the Salesforce Accredited Field Service Certification
The Salesforce Accredited Field Service certification is designed for professionals who demonstrate advanced field service expertise, optimize workforce logistics, and enhance customer experiences. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Salesforce tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
Why Choose PowerKram for Salesforce Accredited Field Service Practice Exams
Preparing for the Salesforce Accredited Field Service exam requires more than just reading documentation—it demands hands-on practice with realistic scenarios. PowerKram’s practice exams simulate the actual test environment, helping you reduce retakes, save on costly training, and build confidence. Our proprietary question sets mirror the structure and difficulty of the real exam, allowing you to focus your study efforts where they matter most. With a 24-hour free trial, you get full access to hundreds of questions and advanced scoring features—no credit card required.
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Test Your Knowledge of Salesforce Accredited Field Service
Question #1
A utility company wants to optimize technician scheduling based on skills, location, and availability.
Which Salesforce feature should be implemented?
A) Field Service Scheduling and Optimization Engine
B) Manual Whiteboard Scheduling
C) Email Assignments
D) Product Catalog
Solution
Correct answers: A – Explanation:
Field Service Scheduling/Optimization automates assignment based on rules; manual, email, and product catalog are not scalable.
Question #2
The business wants to keep customers informed of technician arrival times.
What feature supports this?
A) Appointment Notifications and Live Tracking
B) Manual Phone Calls Only
C) Case Comments
D) Static Email Updates
Solution
Correct answers: A – Explanation:
Notifications and live tracking improve customer experience; manual or static updates are less effective.
Question #3
Dispatchers need to view all open work orders and technician statuses in real time.
Which tool provides this capability?
A) Field Service Dispatcher Console
B) Manual Spreadsheet Updates
C) Chatter Announcements
D) Email Updates
Solution
Correct answers: A – Explanation:
The Dispatcher Console gives real-time visibility; spreadsheets, chatter, or email are not real time.
Question #4
The company wants to automate parts ordering and inventory management for field technicians.
What Salesforce feature should be used?
A) Inventory Management in Field Service
B) Manual Ordering Only
C) Case Management Only
D) Static Inventory Lists
Solution
Correct answers: A – Explanation:
Field Service Inventory automates parts management; manual, case, or static lists are not efficient.
Question #5
Technicians need mobile access to work orders and customer history.
Which tool enables this?
A) Field Service Mobile App
B) Manual Paper Forms
C) Email Work Orders
D) Salesforce Reports Only
Solution
Correct answers: A – Explanation:
Mobile app provides real-time, on-the-go access; paper, email, or reports are not mobile solutions.
Question #6
The business wants to enforce safety checklists before work can be completed.
Which feature supports this?
A) Custom Mobile Flows and Validation Rules
B) Manual Reminders Only
C) Chatter Posts
D) Static PDFs
Solution
Correct answers: A – Explanation:
Custom flows/validation enforce checklists; manual, chatter, or PDFs are not enforceable.
Question #7
Managers must monitor SLA compliance for field service requests.
What should be implemented?
A) Reports and Dashboards on SLAs
B) Manual Logbooks
C) Email Updates Only
D) Product Catalog
Solution
Correct answers: A – Explanation:
Reports/Dashboards provide SLA insight; logbooks, email, or chatter are not systematic.
Question #8
The company wants to reduce travel time between jobs for technicians.
Which feature helps achieve this?
A) Route Optimization Engine
B) Manual Mapping
C) Case Comments
D) Static Directions
Solution
Correct answers: A – Explanation:
Field Service Scheduling/Optimization automates assignment based on rules; manual, email, and product catalog are not scalable.
Question #9
The team needs to collect digital customer signatures after job completion.
What is the best solution?
A) eSignature Integration in Field Service Mobile App
B) Manual Paper Signatures
C) Emailing PDFs
D) Chatter Polls
Solution
Correct answers: A – Explanation:
eSignature integration streamlines signature capture; manual, email, or chatter methods are outdated.
Question #10
The business wants to analyze field service performance and identify improvement areas.
Which Salesforce tool is best?
A) Field Service Analytics Dashboards
B) Manual Data Aggregation
C) Static PDF Reports
D) Email Surveys Only
Solution
Correct answers: A – Explanation:
Analytics dashboards provide insights; manual, static, or email-based approaches are less effective.
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