Salesforce Accredited Energy Utilities Cloud Practice Exam
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Start NowAbout the Salesforce Accredited Energy Utilities Cloud Certification
The Salesforce Accredited Energy Utilities Cloud certification is designed for professionals who customize Energy and Utilities Cloud, support industry-specific needs, and drive operational efficiency. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Salesforce tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Salesforce Accredited Energy Utilities Cloud
Question #1
A utility company wants to manage customer service requests and outages efficiently.
Which Salesforce feature best supports this?
A) Case Management and Outage Management Tools
B) Manual Call Logs
C) Chatter Groups
D) Static Email Chains
Solution
Correct answers: A – Explanation:
Case/Outage Management automates customer service; manual, chatter, or email chains are inefficient.
Question #2
The business needs to track asset maintenance schedules for field equipment.
Which tool should be implemented?
A) Asset Management and Maintenance Scheduling
B) Manual Calendar Entries
C) Chatter Announcements
D) Static Spreadsheets
Solution
Correct answers: A – Explanation:
Asset Management automates scheduling; manual, chatter, or spreadsheets are not scalable.
Question #3
The company wants to enable customers to view and pay bills online.
What is the best solution?
A) Digital Billing and Payments Portal
B) Manual Paper Invoices
C) Emailing Bills Only
D) Chatter Posts
Solution
Correct answers: A – Explanation:
Digital portals streamline billing; manual, email, or chatter methods are less effective.
Question #4
The team needs to automate communication during planned outages.
Which feature should be used?
A) Automated Notifications and Alerts
B) Manual Phone Calls Only
C) Static Letters
D) Chatter Announcements
Solution
Correct answers: A – Explanation:
Automated notifications inform customers in real time; manual, static, or chatter methods do not scale.
Question #5
The business must comply with regulatory reporting requirements.
What feature supports this?
A) Compliance Reporting and Audit Trail
B) Manual Logs Only
C) Chatter Groups
D) Static PDF Reports
Solution
Correct answers: A – Explanation:
Compliance/audit tools automate reporting; manual, chatter, or static methods are incomplete.
Question #6
The company wants to integrate smart meter data with customer accounts.
What is the recommended approach?
A) API Integration with Metering Systems
B) Manual Data Entry
C) Email Updates
D) Static CSV Files
Solution
Correct answers: A – Explanation:
API integration provides real-time data; manual, email, or static files are not scalable.
Question #7
The business needs to monitor energy consumption trends and forecast demand.
Which tool is best?
A) Analytics Dashboards and Forecasting
B) Manual Review Only
C) Email Surveys
D) Static Email Chains
Solution
Correct answers: A – Explanation:
Dashboards/forecasting provide insight; manual, email, or chatter are not robust analytics.
Question #8
The team must ensure only authorized employees access sensitive utility data.
What Salesforce feature enables this?
A) Role-Based Access Control and Sharing Rules
B) Public Data Access
C) Manual Data Hiding
D) Chatter Posts
Solution
Correct answers: A – Explanation:
Case/Outage Management automates customer service; manual, chatter, or email chains are inefficient.
Question #9
The business wants to improve customer engagement with personalized energy-saving tips.
Which feature should be used?
A) Customer Segmentation and Personalization Engine
B) Static Email Campaigns
C) Manual List Building
D) Chatter Polls
Solution
Correct answers: A – Explanation:
Segmentation/personalization tailor engagement; static/manual/chatter methods are not targeted.
Question #10
The company requires mobile access for field technicians.
Which tool supports this?
A) Field Service Mobile App
B) Manual Paper Forms
C) Email Only
D) Static Work Orders
Solution
Correct answers: A – Explanation:
The mobile app enables real-time access; paper, email, or static methods are not mobile solutions.
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