Oracle 1Z0-1064 Fusion Service Pro Practice Exam
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Oracle 1Z0-1064 Oracle Fusion Service 2022 Implementation Professional
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Start NowAbout the Oracle 1Z0-1064 Fusion Service Pro Certification
The Oracle 1Z0-1064 Fusion Service Pro certification is designed for professionals who configure service request workflows, SLAs, and agent productivity tools in Oracle Cloud. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Oracle tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Oracle 1Z0-1064 Fusion Service Pro
Question #1
A service manager wants to route incoming requests based on product type.
Which feature supports this routing logic?
A) Assignment Rule
B) Service Request Type
C) Category Mapping
D) Routing Profile
Solution
Correct answers: A – Explanation:
Assignment Rule automates routing based on attributes. Request Type classifies, Mapping is not standard, Routing Profile is informal.
Question #2
An agent needs to access customer history during a service call.
Which tool provides this information?
A) Interaction History
B) Customer Profile
C) Service Dashboard
D) Engagement Tracker
Solution
Correct answers: A – Explanation:
Interaction History shows past interactions. Profile is static data, Dashboard is broader, Tracker is not standard.
Question #3
An implementer wants to configure service request statuses.
Which setup supports this?
A) Status Matrix
B) Request Lifecycle
C) Service Workflow
D) Status Code
Solution
Correct answers: D – Explanation:
Status Code defines request states. Matrix and Lifecycle are not standard Oracle terms, Workflow is broader.
Question #4
A user wants to automate escalation for unresolved issues.
Which feature supports this?
A) Escalation Rule
B) Service Level Agreement
C) Workflow Trigger
D) Alert Policy
Solution
Correct answers: B – Explanation:
Service Level Agreement defines escalation timing. Rule and Trigger are informal, Policy is not standard.
Question #5
An agent needs to create knowledge articles from resolved cases.
Which process supports this?
A) Knowledge Capture
B) Article Authoring
C) Case Conversion
D) Resolution Summary
Solution
Correct answers: A – Explanation:
Knowledge Capture enables article creation. Authoring is manual, Conversion is not standard, Summary is documentation.
Question #6
A manager wants to monitor agent performance.
Which report provides this?
A) Agent Metrics Dashboard
B) Performance Summary
C) Service Analytics
D) Interaction Log
Solution
Correct answers: C – Explanation:
Service Analytics offers detailed performance data. Dashboard and Summary are broader, Log is transactional.
Question #7
An implementer needs to define service channels.
Which configuration supports this?
A) Channel Setup
B) Service Medium
C) Communication Type
D) Routing Profile
Solution
Correct answers: D – Explanation:
Service Channel defines interaction modes. Others are not standard Oracle terms.
Question #8
A user wants to enable chat support.
Which feature supports this?
A) Digital Assistant
B) Live Chat
C) Chatbot Integration
D) Messaging Setup
Solution
Correct answers: A – Explanation:
Assignment Rule automates routing based on attributes. Request Type classifies, Mapping is not standard, Routing Profile is informal.
Question #9
An agent wants to link related service requests.
Which tool supports this?
A) Request Association
B) Linked Cases
C) Parent-Child Setup
D) Service Relationship
Solution
Correct answers: A – Explanation:
Request Association links related requests. Others are not standard or informal.
Question #10
A manager wants to enforce response time targets.
Which configuration supports this?
A) SLA Definition
B) Response Policy
C) Service Timer
D) Target Rule
Solution
Correct answers: A – Explanation:
SLA Definition sets response targets. Others are not standard Oracle features.
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