Microsoft Ms-740 Troubleshooting Teams Practice Exam
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Official Name: Microsoft MS-740 Troubleshooting Microsoft Teams
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Start NowAbout the Microsoft Ms-740 Troubleshooting Teams Certification
The Microsoft Ms-740 Troubleshooting Teams certification is designed for professionals who manage and troubleshoot Microsoft Teams environments, including diagnosing issues related to meetings, calling, federation, and live events. they analyze telemetry and log data, optimize performance, and resolve complex integration challenges across Microsoft 365 services. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Microsoft tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Microsoft Ms-740 Troubleshooting Teams
Question #1
A user reports that they cannot join a Teams meeting from their mobile device, but desktop access works fine.
Which troubleshooting step should be taken first?
A) Verify mobile app version and permissions
B) Reset the user’s password
C) Reinstall Teams on desktop
D) Disable MFA
Solution
Correct answers: A – Explanation:
Verifying the mobile app version and permissions ensures compatibility and proper access for joining meetings from mobile devices.
Question #2
An organization reports poor audio quality during Teams calls.
Which tool should be used to investigate?
A) Call Quality Dashboard (CQD)
B) Power BI
C) Microsoft Purview
D) Azure Monitor
Solution
Correct answers: A – Explanation:
Call Quality Dashboard provides detailed analytics on call performance, helping identify issues with audio quality.
Question #3
A user cannot sign in to Teams and receives an error related to conditional access.
What should you check?
A) Azure AD Conditional Access policies
B) Teams app setup policy
C) Microsoft Defender for Endpoint
D) Exchange Online settings
Solution
Correct answers: A – Explanation:
Conditional Access policies in Azure AD may block sign-in based on location, device compliance, or risk level.
Question #4
A company reports that users are unable to share files in Teams chats.
Which setting should be reviewed?
A) SharePoint and OneDrive integration
B) Meeting policy
C) App setup policy
D) Live event permissions
Solution
Correct answers: A – Explanation:
File sharing in Teams relies on proper integration with SharePoint and OneDrive; misconfiguration can block access.
Question #5
A user cannot schedule a Teams meeting in Outlook.
Which troubleshooting step should be taken?
A) Verify Teams add-in is enabled in Outlook
B) Reset mailbox permissions
C) Disable calendar publishing
D) Modify retention policies
Solution
Correct answers: A – Explanation:
The Teams add-in must be enabled in Outlook to allow scheduling of Teams meetings directly from the calendar.
Question #6
An admin receives reports of failed Teams live events.
Which tool should be used to diagnose the issue?
A) Live event usage report in Teams Admin Center
B) Power BI
C) Microsoft Purview
D) Azure AD
Solution
Correct answers: A – Explanation:
Live event usage reports provide insights into event performance, participant data, and failure diagnostics.
Question #7
A user cannot make PSTN calls from Teams.
Which area should be checked first?
A) Calling policy and license assignment
B) App setup policy
C) Live event policy
D) Disable MFA
Solution
Correct answers: A – Explanation:
Calling policies and proper license assignment are required for PSTN calling functionality in Teams.
Question #8
A company wants to troubleshoot federation issues with external domains.
Which tool should be used?
A) Teams Admin Center federation settings
B) Microsoft Purview
C) Power Automate
D) Azure Monitor
Solution
Correct answers: A – Explanation:
Verifying the mobile app version and permissions ensures compatibility and proper access for joining meetings from mobile devices.
Question #9
A user reports that their Teams presence status is stuck on “Away.”
Which troubleshooting step should be taken?
A) Check Teams client activity and background processes
B) Reset mailbox
C) Modify retention tags
D) Disable calendar sync
Solution
Correct answers: A – Explanation:
Presence status may be affected by client activity or background processes; verifying these helps resolve status issues.
Question #10
An admin needs to investigate why a user’s Teams messages are delayed.
Which tool should be used?
A) Message trace and service health dashboard
B) Power BI
C) Microsoft Defender for Identity
D) Azure AD
Solution
Correct answers: A – Explanation:
Message trace and service health dashboards help identify delivery delays and service disruptions affecting Teams messaging.
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