Microsoft Ms-721 Collab comms engineer Practice Exam
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Official Name: Microsoft MS-721 Collaboration Communications Systems Engineer Associate
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Start NowAbout the Microsoft Ms-721 Collab comms engineer Certification
The Microsoft Ms-721 Collab comms engineer certification is designed for professionals who design, implement, and troubleshoot enterprise-grade collaboration systems using Microsoft Teams Phone, Teams Rooms, and certified devices. they integrate telephony, AV, and networking solutions to support hybrid work and scalable communications. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Microsoft tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Microsoft Ms-721 Collab comms engineer
Question #1
A company wants to enable PSTN calling for Teams users using their existing SIP trunk provider.
Which solution supports this?
A) Direct Routing
B) Calling Plan
C) Operator Connect
D) Audio Conferencing
Solution
Correct answers: A – Explanation:
Direct Routing allows organizations to connect Teams to their existing telephony infrastructure using certified SBCs and SIP trunks.
Question #2
An engineer needs to configure dynamic emergency calling for remote users.
Which feature should be used?
A) Location Information Services (LIS)
B) Call Park
C) Caller ID policy
D) Teams Rooms Pro
Solution
Correct answers: A – Explanation:
Location Information Services (LIS) enables dynamic emergency calling by mapping user locations to emergency addresses.
Question #3
A business wants to deploy Teams-certified devices in meeting rooms and manage them centrally.
Which tool should be used?
A) Teams Admin Center
B) Microsoft Intune
C) Azure AD
D) Power Automate
Solution
Correct answers: A – Explanation:
Teams Admin Center provides centralized management for Teams-certified devices including phones, displays, and room systems.
Question #4
An organization wants to configure auto attendants and call queues for customer service.
Which feature supports this?
A) Teams Phone Resource Accounts
B) App setup policy
C) Live event policy
D) Teams Mesh
Solution
Correct answers: A – Explanation:
Teams Phone Resource Accounts are required to configure auto attendants and call queues for routing customer calls.
Question #5
An engineer needs to monitor call quality and troubleshoot voice issues across the organization.
Which tool should be used?
A) Call Quality Dashboard (CQD)
B) Power BI
C) Microsoft Defender for Endpoint
D) Azure Monitor
Solution
Correct answers: A – Explanation:
Call Quality Dashboard provides detailed analytics and troubleshooting tools for Teams voice and meeting performance.
Question #6
A company wants to restrict external access to Teams chat for specific domains.
Which feature should be used?
A) Federation settings
B) Guest access policy
C) App permission policy
D) Meeting policy
Solution
Correct answers: A – Explanation:
Federation settings allow administrators to control which external domains can communicate with internal users via Teams chat.
Question #7
An engineer needs to configure Teams Rooms on Android with custom meeting settings.
Which tool supports this?
A) Teams Admin Center device profiles
B) Microsoft Intune
C) Azure AD Conditional Access
D) Audio Conferencing
Solution
Correct answers: A – Explanation:
Teams Admin Center device profiles enable configuration of meeting settings and policies for Teams Rooms on Android.
Question #8
A business wants to enable voicemail transcription for Teams Phone users.
Which policy should be configured?
A) Calling policy
B) App setup policy
C) Live event policy
D) Teams Mesh policy
Solution
Correct answers: A – Explanation:
Direct Routing allows organizations to connect Teams to their existing telephony infrastructure using certified SBCs and SIP trunks.
Question #9
An organization wants to implement survivable branch appliances (SBAs) for voice resiliency.
Which scenario does this support?
A) Maintaining PSTN calling during WAN outages
B) Improving video quality
C) Enabling breakout rooms
D) Managing Teams webinars
Solution
Correct answers: A – Explanation:
Survivable branch appliances (SBAs) maintain PSTN calling capabilities during WAN outages by routing calls locally.
Question #10
An engineer needs to configure avatars and immersive meetings in Teams.
Which feature supports this?
A) Microsoft Mesh integration
B) Teams Rooms Pro
C) App setup policy
D) Live event policy
Solution
Correct answers: A – Explanation:
Microsoft Mesh integration enables avatars and immersive 3D meeting experiences within Microsoft Teams.
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