Microsoft Mb-910 D365 crm fundamentals Practice Exam
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Official Name: Microsoft MB-910 Dynamics 365 Fundamentals (CRM)
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Start NowAbout the Microsoft Mb-910 D365 crm fundamentals Certification
The Microsoft Mb-910 D365 crm fundamentals certification is designed for professionals who understand how Dynamics 365 customer engagement apps support sales, marketing, customer service, and field service processes. they explore CRM capabilities and Copilot features to prepare for more advanced certifications. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Microsoft tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Microsoft Mb-910 D365 crm fundamentals
Question #1
A business wants to unify customer data across marketing, sales, and service apps.
Which Dynamics 365 feature supports this integration?
A) Dataverse
B) Power Automate
C) Azure Synapse
D) Customer Voice
Solution
Correct answers: A – Explanation:
Dataverse provides a common data platform that enables unified customer data across Dynamics 365 apps.
Question #2
A company wants to personalize marketing campaigns based on customer behavior.
Which app should be used?
A) Customer Insights – Journeys
B) Sales Hub
C) Field Service
D) Customer Service
Solution
Correct answers: A – Explanation:
Customer Insights – Journeys enables personalized, behavior-driven marketing campaigns and customer journeys.
Question #3
A sales manager needs to track leads and convert them into opportunities.
Which Dynamics 365 app supports this process?
A) Sales Hub
B) Customer Service
C) Field Service
D) Customer Insights – Data
Solution
Correct answers: A – Explanation:
Sales Hub provides tools for managing leads, opportunities, and the entire sales lifecycle.
Question #4
A support team wants to manage customer issues and provide resolutions.
Which app should be used?
A) Customer Service
B) Sales Hub
C) Customer Insights – Journeys
D) Field Service
Solution
Correct answers: A – Explanation:
Customer Service enables case management, knowledge base access, and service-level agreements to resolve customer issues.
Question #5
A company wants to schedule technicians for onsite repairs and track work orders.
Which app supports this functionality?
A) Field Service
B) Sales Hub
C) Customer Service
D) Customer Insights – Data
Solution
Correct answers: A – Explanation:
Field Service manages work orders, resource scheduling, and inventory for onsite service delivery.
Question #6
A business analyst wants to visualize customer engagement trends across apps.
Which tool should be used?
A) Power BI integration
B) Customer Voice
C) Sales Hub
D) Field Service
Solution
Correct answers: A – Explanation:
Power BI integration enables visualization of customer engagement data across Dynamics 365 apps.
Question #7
A company wants to collect feedback after service interactions.
Which tool supports this?
A) Customer Voice
B) Customer Insights – Data
C) Sales Hub
D) Customer Voice
Solution
Correct answers: A – Explanation:
Customer Voice allows organizations to create and distribute surveys to gather customer feedback.
Question #8
A team wants to segment customers based on demographics and purchase history.
Which app supports this?
A) Customer Insights – Data
B) Sales Hub
C) Field Service
D) Customer Service
Solution
Correct answers: A – Explanation:
Dataverse provides a common data platform that enables unified customer data across Dynamics 365 apps.
Question #9
A business wants to automate follow-up emails after a lead is qualified.
Which tool should be used?
A) Power Automate
B) Customer Voice
C) Field Service
D) Customer Insights – Journeys
Solution
Correct answers: A – Explanation:
Power Automate enables workflow automation such as sending follow-up emails after lead qualification.
Question #10
A company wants to ensure secure access to customer data across apps.
Which feature supports this?
A) Role-based security in Dataverse
B) Customer Voice
C) Sales Hub
D) Field Service
Solution
Correct answers: A – Explanation:
Role-based security in Dataverse controls access to customer data across integrated Dynamics 365 applications.
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