Microsoft Mb-240 D365 field service Practice Exam
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Official Name: Microsoft MB-240 Dynamics 365 Field Service Functional Consultant Associate
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Start NowAbout the Microsoft Mb-240 D365 field service Certification
The Microsoft Mb-240 D365 field service certification is designed for professionals who deploy and optimize Dynamics 365 Field Service to manage work orders, resource scheduling, and mobile service delivery. they configure assets, agreements, and frontline tools to ensure timely and effective field operations. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Microsoft tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Microsoft Mb-240 D365 field service
Question #1
A company wants to assign technicians to service calls based on location and availability.
Which feature supports this requirement?
A) Schedule Board with Resource Scheduling
B) Work Order Templates
C) Customer Assets
D) Incident Types
Solution
Correct answers: A – Explanation:
The Schedule Board with Resource Scheduling enables dispatchers to assign technicians based on location, skills, and availability.
Question #2
A field service manager needs to define standard procedures for common repairs.
Which feature should be used?
A) Incident Types
B) Work Order Templates
C) Customer Voice
D) Service Agreements
Solution
Correct answers: A – Explanation:
Incident Types standardize service tasks and parts required for common repairs, improving consistency and efficiency.
Question #3
A technician needs to access work orders and update status while onsite.
Which tool supports this functionality?
A) Field Service Mobile App
B) Customer Service Hub
C) Sales Hub
D) Marketing App
Solution
Correct answers: A – Explanation:
The Field Service Mobile App allows technicians to view work orders, update status, and capture customer signatures in real time.
Question #4
A company wants to automate recurring maintenance visits for customer equipment.
Which feature should be used?
A) Service Agreements
B) Work Order Templates
C) Incident Types
D) Customer Assets
Solution
Correct answers: A – Explanation:
Service Agreements automate the creation of recurring work orders based on predefined schedules and terms.
Question #5
A business wants to track parts used during service visits and manage inventory levels.
Which feature supports this?
A) Inventory Management
B) Customer Voice
C) Schedule Board
D) Lead Scoring
Solution
Correct answers: A – Explanation:
Inventory Management tracks parts usage, stock levels, and warehouse transfers to ensure accurate inventory control.
Question #6
A dispatcher wants to quickly identify unassigned work orders and assign them to available technicians.
Which tool should be used?
A) Schedule Board
B) Customer Assets
C) Incident Types
D) Service Agreements
Solution
Correct answers: A – Explanation:
The Schedule Board provides a visual interface to manage and assign work orders efficiently based on technician availability.
Question #7
A company wants to capture customer feedback after service completion.
Which tool supports this?
A) Customer Voice
B) Incident Types
C) Work Order Templates
D) Incident Types
Solution
Correct answers: A – Explanation:
Customer Voice enables organizations to send surveys and collect feedback after service interactions.
Question #8
A technician needs to record time spent on a job and parts used.
Which feature should be used?
A) Work Order Service Tasks and Product Consumption
B) Schedule Board
C) Customer Assets
D) Incident Types
Solution
Correct answers: A – Explanation:
The Schedule Board with Resource Scheduling enables dispatchers to assign technicians based on location, skills, and availability.
Question #9
A business wants to define warranty terms for customer equipment.
Which feature supports this requirement?
A) Customer Assets with Warranty Settings
B) Incident Types
C) Service Agreements
D) Schedule Board
Solution
Correct answers: A – Explanation:
Customer Assets can include warranty details to track coverage and validate service eligibility.
Question #10
A company wants to ensure technicians follow consistent steps during installations.
Which feature enforces this?
A) Work Order Templates
B) Customer Voice
C) Inventory Management
D) Schedule Board
Solution
Correct answers: A – Explanation:
Work Order Templates define repeatable service tasks and configurations to ensure consistency across installations.
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