Microsoft Mb-210 D365 sales consultant Practice Exam
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Official Name: Microsoft MB-210 Dynamics 365 Sales Functional Consultant Associate
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Start NowAbout the Microsoft Mb-210 D365 sales consultant Certification
The Microsoft Mb-210 D365 sales consultant certification is designed for professionals who implement and configure Dynamics 365 Sales to support lead management, opportunity tracking, and sales automation. they collaborate with stakeholders to optimize the sales process using Power Platform tools and customer engagement features. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Microsoft tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Microsoft Mb-210 D365 sales consultant
Question #1
A sales manager wants to track customer interactions and follow up on leads efficiently.
Which Dynamics 365 feature supports this need?
A) Sales Insights
B) Customer Service Hub
C) Field Service
D) Marketing Lists
Solution
Correct answers: A – Explanation:
Sales Insights provides AI-driven recommendations and tracking tools to help sales managers manage leads and customer interactions.
Question #2
A company wants to automate the creation of opportunities from incoming emails.
Which tool should be used?
A) Record creation and update rules
B) Business process flows
C) Playbooks
D) Lead scoring
Solution
Correct answers: A – Explanation:
Record creation and update rules automatically convert qualifying activities like emails into sales records such as opportunities.
Question #3
A sales representative needs to generate a quote from an existing opportunity.
Which entity relationship supports this action?
A) Opportunity to Quote
B) Lead to Account
C) Case to Opportunity
D) Order to Invoice
Solution
Correct answers: A – Explanation:
Dynamics 365 Sales allows users to generate quotes directly from opportunities, streamlining the sales process.
Question #4
A business wants to use guided selling techniques for new sales reps.
Which feature supports this requirement?
A) Playbooks
B) Business rules
C) Lead scoring
D) Connection roles
Solution
Correct answers: A – Explanation:
Playbooks provide predefined actions and templates to guide sales reps through common scenarios and improve consistency.
Question #5
A company wants to visualize sales performance across regions.
Which tool should be used?
A) Dashboards and charts
B) Business process flows
C) Security roles
D) Email templates
Solution
Correct answers: A – Explanation:
Dashboards and charts in Dynamics 365 Sales provide visual insights into performance metrics across regions and teams.
Question #6
A sales team needs to manage product pricing and discounts dynamically.
Which feature supports this?
A) Price lists and discount lists
B) Connection roles
C) Playbooks
D) Lead qualification
Solution
Correct answers: A – Explanation:
Price lists and discount lists allow flexible configuration of product pricing and promotional offers in Dynamics 365 Sales.
Question #7
A business wants to integrate LinkedIn Sales Navigator with Dynamics 365 Sales.
What is the benefit of this integration?
A) Enhanced lead generation and relationship insights
B) Automated invoice creation
C) Improved inventory tracking
D) Marketing Lists
Solution
Correct answers: A – Explanation:
LinkedIn Sales Navigator integration enhances lead generation and provides relationship insights directly within Dynamics 365 Sales.
Question #8
A company wants to ensure that only authorized users can modify sales data.
Which feature enforces this?
A) Security roles and access levels
B) Business rules
C) Playbooks
D) Email templates
Solution
Correct answers: A – Explanation:
Sales Insights provides AI-driven recommendations and tracking tools to help sales managers manage leads and customer interactions.
Question #9
A sales manager wants to track the status of quotes and convert them into orders.
Which process supports this workflow?
A) Quote to Order conversion
B) Lead qualification
C) Case resolution
D) Opportunity scoring
Solution
Correct answers: A – Explanation:
Quote to Order conversion allows sales managers to finalize deals and move quotes into active orders.
Question #10
A team wants to automate follow-up tasks after a lead is qualified.
Which feature should be used?
A) Business process flows
B) Connection roles
C) Email templates
D) Price lists
Solution
Correct answers: A – Explanation:
Business process flows guide users through stages and automate tasks such as follow-ups after lead qualification.
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