Cisco 820-605 DTCSM Customer Success Manager Practice Exam
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Cisco 820-605 Customer Success Manager
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Start NowAbout the Cisco 820-605 DTCSM Customer Success Manager Certification
The Cisco 820-605 DTCSM Customer Success Manager certification is designed for professionals who are responsible for driving customer adoption, satisfaction, and business outcomes through Cisco solutions. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Cisco tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Cisco 820-605 DTCSM Customer Success Manager
Question #1
The company wants to improve post-sales customer adoption.
What is the first step?
A) Identify customer goals and create a tailored success plan.
B) Only send generic onboarding emails.
C) Disable onboarding.
D) Ignore customer needs.
Solution
Correct answers: A – Explanation:
Tailored plans align actions to goals. Generic/disabling/ignoring is ineffective.
Question #2
The CSM needs to track customer health metrics.
What tool is recommended?
A) Use a customer success platform with health scoring and alerts.
B) Only review metrics quarterly.
C) Disable tracking.
D) Ignore health metrics.
Solution
Correct answers: A – Explanation:
Platforms/alerts offer real-time insight. Quarterly/disabling/ignoring is too slow.
Question #3
The business wants to reduce customer churn.
What is a best practice?
A) Proactively engage at-risk customers with targeted support.
B) Only contact customers at renewal.
C) Disable outreach.
D) Ignore churn.
Solution
Correct answers: A – Explanation:
Proactive support reduces churn. Renewal-only/disabling/ignoring is late.
Question #4
The company must demonstrate ROI to customers.
What is the best method?
A) Provide regular value reviews and outcome-based reports.
B) Only share product usage stats.
C) Disable reporting.
D) Ignore ROI.
Solution
Correct answers: A – Explanation:
Value/outcome reports show ROI. Usage-only/disabling/ignoring fall short.
Question #5
The CSM needs to coordinate with sales and services teams.
What is the best approach?
A) Hold regular cross-functional meetings and share customer insights.
B) Only use email updates.
C) Disable collaboration.
D) Ignore other teams.
Solution
Correct answers: A – Explanation:
Meetings/insights align teams. Email/disabling/ignoring is weak.
Question #6
The business wants to drive renewals through success initiatives.
What action is most effective?
A) Link renewal conversations to demonstrated customer outcomes.
B) Only discuss contract terms.
C) Disable success tracking.
D) Ignore outcomes.
Solution
Correct answers: A – Explanation:
Outcomes-based renewals are persuasive. Terms-only/disabling/ignoring lacks value.
Question #7
The company needs to scale customer success efforts.
What strategy works best?
A) Standardize onboarding and automate routine engagements.
B) Only provide ad-hoc support.
C) Disable automation.
D) Ignore customer needs.
Solution
Correct answers: A – Explanation:
Standardization/automation enable scale. Ad-hoc/disabling/ignoring is inefficient.
Question #8
The CSM must handle escalations effectively.
What should they do?
A) Follow a documented escalation process and communicate transparently.
B) Only escalate when asked.
C) Disable escalation procedures.
D) Ignore escalations.
Solution
Correct answers: A – Explanation:
Tailored plans align actions to goals. Generic/disabling/ignoring is ineffective.
Question #9
The business wants to encourage customer advocacy.
What is a good approach?
A) Invite satisfied customers to reference programs and share success stories.
B) Only request feedback during surveys.
C) Disable advocacy.
D) Ignore advocacy opportunities.
Solution
Correct answers: A – Explanation:
References/stories foster advocacy. Surveys/disabling/ignoring are limited.
Question #10
The CSM must ensure compliance with data privacy.
What is the correct step?
A) Implement data privacy protocols and regular compliance reviews.
B) Only review privacy once a year.
C) Disable privacy controls.
D) Ignore privacy.
Solution
Correct answers: A – Explanation:
Protocols/reviews ensure compliance. Annual/disabling/ignoring is insufficient.
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