Cisco 700-805 CRM Renewals Manager Practice Exam

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Cisco 700-805 Renewals Manager

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About the Cisco 700-805 CRM Renewals Manager Certification

The Cisco 700-805 CRM Renewals Manager certification is designed for professionals who are responsible for managing customer renewals and understanding Cisco’s lifecycle and renewal processes. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Cisco tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.

 

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Test Your Knowledge of Cisco 700-805 CRM Renewals Manager

The company wants to improve contract renewal rates.

What is the first step?

A) Analyze renewal data and identify at-risk accounts.
B) Only contact accounts at expiration.
C) Disable renewal tracking.
D) Ignore renewal performance.

 

Correct answers: A – Explanation:
Data analysis targets at-risk accounts. Expiry-only/disabling/ignoring is reactive.

The renewals team needs to automate notifications.

What tool is best?

A) Implement an automated renewal reminder system in CRM.
B) Only send manual emails.
C) Disable notifications.
D) Ignore reminders.

 

Correct answers: A – Explanation:
Automation ensures timely reminders. Manual/disabling/ignoring is inconsistent.

The business wants to align renewals with customer value.

What is the best approach?

A) Present value-driven renewal options and highlight benefits.
B) Only offer standard packages.
C) Disable value communication.
D) Ignore customer needs.

 

Correct answers: A – Explanation:
Value-driven options boost retention. Standard/disabling/ignoring is less effective.

The company needs to reduce renewal cycle time.

What should be implemented?

A) Streamline approval workflows and use e-signature tools.
B) Only use paper contracts.
C) Disable workflow changes.
D) Ignore cycle times.

 

Correct answers: A – Explanation:
E-signature/workflow tools speed renewals. Paper/disabling/ignoring is slow.

The renewals team must track reasons for non-renewal.

What is the best method?

A) Collect feedback and analyze reasons with CRM reporting.
B) Only guess reasons.
C) Disable feedback collection.
D) Ignore non-renewals.

 

Correct answers: A – Explanation:
Feedback/analytics provide insight. Guessing/disabling/ignoring is unreliable.

The business wants to forecast renewals revenue.

What tool is required?

A) Use predictive analytics and renewal dashboards.
B) Only use historical data.
C) Disable forecasting.
D) Ignore revenue.

 

Correct answers: A – Explanation:
Predictive analytics improve accuracy. Historical/disabling/ignoring is less reliable.

The company needs to ensure compliance with renewal policies.

What is the best action?

A) Provide regular compliance training and audits.
B) Only review policies annually.
C) Disable training.
D) Ignore renewal performance.

 

Correct answers: A – Explanation:
Training/audits ensure compliance. Annual/disabling/ignoring is insufficient.

The renewals team must coordinate with sales and service teams.

What is the best practice?

A) Hold regular cross-functional meetings and share renewal data.
B) Only communicate by email.
C) Disable collaboration.
D) Ignore other teams.

 

Correct answers: A – Explanation:
Data analysis targets at-risk accounts. Expiry-only/disabling/ignoring is reactive.

The business wants to incentivize early renewals.

What is an effective strategy?

A) Offer discounts or value-added services for early renewals.
B) Only contact customers at deadline.
C) Disable incentives.
D) Ignore timing.

 

Correct answers: A – Explanation:
Incentives encourage early action. Deadline-only/disabling/ignoring is ineffective.

The company must manage high renewal volumes at scale.

What is the best solution?

A) Use automated workflows and batch processing in CRM.
B) Only process renewals manually.
C) Disable automation.
D) Ignore volume.

 

Correct answers: A – Explanation:
Automation/scalability handles volume. Manual/disabling/ignoring is inefficient.

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