Cisco 100-140 Technician IT Support Practice Exam
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Cisco 100-140 Certified Support Technician IT Support
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Start NowAbout the Cisco 100-140 Technician IT Support Certification
The Cisco 100-140 Technician IT Support certification is designed for professionals who want to demonstrate foundational skills in IT support, including troubleshooting, operating systems, and basic networking concepts. As technology evolves and industry demands grow more complex; this credential validates your ability to apply real-world skills and knowledge using Cisco tools and frameworks. Earning the certification positions you as a trusted expert, capable of solving high-impact challenges and contributing to secure, scalable, and efficient systems.
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Test Your Knowledge of Cisco 100-140 Technician IT Support
Question #1
A user is unable to print to a network printer.
What is the first troubleshooting step you should take?
A) Check if the printer is powered on and connected to the network.
B) Reinstall the printer drivers on the user’s PC.
C) Replace the printer’s network cable.
D) Restart the print spooler service.
Solution
Correct answers: A – Explanation:
Before making any changes, verifying basic connectivity and power to the printer is the most straightforward step. The other options are more advanced and may not be necessary if the printer is offline.
Question #2
An employee complains their computer is running slowly after a Windows update.
What is the most likely cause?
A) Insufficient RAM.
B) Background processes from the update consuming resources.
C) Hard drive failure.
D) User’s antivirus is disabled.
Solution
Correct answers: B – Explanation:
Updates often run processes in the background temporarily, causing sluggishness. The other options are possible but less likely immediately after an update.
Question #3
A user accidentally deleted an important file and needs it restored.
Which built-in Windows feature should you use first?
A) System Restore.
B) File History or Recycle Bin.
C) Disk Defragmenter.
D) Windows Firewall.
Solution
Correct answers: B – Explanation:
File History or Recycle Bin are designed for recovering deleted files. System Restore affects system settings, not user files.
Question #4
A user reports they can access some websites but not others.
Which troubleshooting tool is best to start with?
A) ping
B) tracert
C) nslookup
D) ipconfig
Solution
Correct answers: C – Explanation:
nslookup helps check DNS resolution for websites. ping and tracert help with connectivity, but not specifically DNS.
Question #5
A laptop’s touchpad stops working after a restart.
What should you check first?
A) BIOS settings.
B) Device Manager for disabled touchpad.
C) External mouse connection.
D) Update Windows.
Solution
Correct answers: B – Explanation:
Device Manager can quickly show if the touchpad is disabled or has a driver issue. BIOS and updates are less likely causes.
Question #6
An employee forgot their Windows password.
What is the recommended action?
A) Reinstall Windows.
B) Use password reset disk or admin account to reset.
C) Delete the user profile.
D) Boot into Safe Mode and try again.
Solution
Correct answers: B – Explanation:
Password reset tools or an admin account are the supported methods. Reinstalling or deleting profiles is not needed.
Question #7
A user’s monitor suddenly displays “No Signal.”
What is the most likely cause?
A) Monitor is broken.
B) Graphics driver crashed.
C) Loose video cable.
D) Restart the print spooler service.
Solution
Correct answers: C – Explanation:
A loose video cable is a common cause for “No Signal.” The other causes are less likely.
Question #8
A user complains of hearing static noise from their speakers after plugging into a new desktop.
What should you check first?
A) Audio driver version.
B) Speaker cable connection.
C) Power outlet voltage.
D) BIOS settings.
Solution
Correct answers: A – Explanation:
Before making any changes, verifying basic connectivity and power to the printer is the most straightforward step. The other options are more advanced and may not be necessary if the printer is offline.
Question #9
A user cannot connect to the corporate Wi-Fi, but others can.
What should you check first?
A) Wireless adapter is enabled.
B) Router DHCP status.
C) Wi-Fi SSID broadcast.
D) Firewall rules.
Solution
Correct answers: A – Explanation:
Ensuring the user’s adapter is enabled is a quick check. Other users being connected means the network is likely fine.
Question #10
A user’s application is crashing on startup after an update.
What’s the most effective first troubleshooting step?
A) Uninstall and reinstall the application.
B) Check event logs for error details.
C) Restore from backup.
D) Roll back the update.
Solution
Correct answers: B – Explanation:
Checking event logs provides clues without making changes. The other actions are more disruptive or less targeted.
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